Engineering lead on a ground-up UX re-design and tech refresh initiative of QuickBooks Online's sales transaction pages using modern web technologies (React, Redux, TypeScript, PostCSS). Experienced by 1M+ global customers daily. Developed a Node server-side rendering service that converts HTML to PDF and facilitates web previews of QuickBooks Online's sales and expense transactions. Functioned as scrum lead, optimizing operational mechanisms, streamlining meeting efficiency, and effectively managing team productivity to drive project success. Served as a mentor and coach, providing guidance and training to apprentices, interns contractors, and new graduates; several of whom went on to receive promotions..

Led an engineering team in the development and UI/UX design of the QuickBooks Admin Tool, a platform leveraged by 1k+ customer care representatives and 5k+ engineers to effectively support millions of small businesses, boosting their troubleshooting velocity. Acted as accessibility champion, improving tabbing and screen readability of high-traffic QuickBooks Online pages.

Adapted key QuickBooks Online features for over 250k+ Canadian small businesses, incorporating bilingual support and provincial-specific features using modern web technologies. Implemented an advanced automated testing suite (Cypress, Playwright), enhancing weekly release speed by 2+ hours.